COMPLAINTS PROCEDURE MYO~Ki

Last updated: June 2026

Our Commitment

At MYO~Ki I am committed to providing a high quality, caring, and professional service. If something hasn't met your expectations I want to know, so I can do my best to put it right.

How to Raise a Concern

If you are unhappy with any aspect of your experience with MYO~Ki, please contact me as soon as possible:

📧 Email: jeanine@myo-ki.co.uk

Please include:

  • Your name

  • The service you received

  • The date of your session or purchase

  • A description of your concern

  • What you would like me to do to resolve it

What Happens Next

I will acknowledge your complaint - Within 3 working days

I will investigate and respond fully - Within 14 working days

If more time is needed I will let you know - Before the 14 days are up

Resolving Your Complaint

I will do my best to resolve your concern fairly and compassionately. My response will explain:

  • What I found when looking into your concern

  • What I propose to do to resolve it

  • Any steps I am taking to prevent the same issue happening again

If You Are Still Unhappy

If you feel your complaint has not been resolved to your satisfaction you have the right to escalate to the relevant authority:

For data protection concerns:Information Commissioner's Office (ICO) 🌐 ico.org.uk 📞 0303 123 1113

For general consumer concerns:Citizens Advice Consumer Service 🌐 citizensadvice.org.uk 📞 0808 223 1133

Confidentiality

All complaints will be handled with complete discretion and confidentiality in accordance with our Privacy Policy.